SHIPPING and DELIVERY DETAILS
Please allow 24 hours for processing
Larger orders, and other events can sometimes lead to increased processing time.
PROFLEXX, LLC uses the United Parcel Service (UPS) (Ground) & United States Postal Service (USPS) Priority Mail (3 to 5 days) options for all domestic shipments.
*** All orders placed close to holiday season, is not guaranteed to arrive on time by both UPS and USPS. Ordering during this timeframe is at customers risk. Any packages that are lost in shipping transit (after they have left the hands of PROFLEXX, LLC) and are lost due to USPS and UPS, PROFLEXX, LLC is not responsible for replacement of products. Customer assumes responsibility of shipping loss by choosing UPS and/or USPS. ***
Allow 24-48 hrs for initial order processing (not including weekends or holidays). The only thing that would change your ship date would be if there are any products that are currently out of stock. With our re-stocking orders, we will notify you that your order has been slightly delayed and is being currently processed for shipment once the new re-orders come out of production. We will always make maximum efforts to have shipments go out as soon as they come out of production. We will then notify you once your shipment has been sent out so you can know when to expect your products. As always, thank you for your support.
Tracking Information for Orders: (PLEASE CONTACT US FOR SHIPPING DETAILS)
***PLEASE NOTE: All domestic US orders can be tracked with USPS. Tracking information will be emailed to you.
For international orders, PROFLEXX, LLC uses the United States Postal Service (USPS). You, as our valued PROFLEXX member, now have some options on how to get your shipment to you. Please remember that all delivery times are based on an estimator and we are not responsible for shipments that take longer than stated. We can only give you the terms by which the USPS determine shipping time.
*** Please note that once your package leaves the United States borders, PROFLEXX, LLC is not responsible for packages being lost entering other countries or being vandalized or stolen at borders or customs office of entering country. Buyer takes responsibility for package once it leaves the US borders and is entering their own country. Also note that you (the customer) are responsible for all customs charges that are due when you receive your package. Each individual country has there own duties rates for incoming merchandise purchased outside of your country. So if you are concerned about paying your customs fees, you will need to contact your local government customs department to learn more. PROFLEXX, LLC will not be responsible for any customs fee that are due.
***Please note that PROFLEXX, LLC will allow up to 60 days for all USPS international packages to arrive at final destination before any investigation will begin. Although we have never had a package that has not arrived at its final destination, the customer assumes all responsibility and risk once the shipment leaves U.S. borders. PROFLEXX, LLC does not have any way to track the package after it leaves the USA. BUYER BEWARE.***
Special Shipping Notes:
• Please note that some back-order products can take an additional 2-3 weeks from ordering date. Also note, that the option of shipping you chose (when initially ordering your products) will be the option used when completing your order when all back-order items come in. PROFLEXX, LLC will not assume the cost for accelerated shipping terms due to back-orders. PROFLEXX, LLC reserves the right to hold off on shipping partial orders until all back-order items have come in. This also applies to international orders as well. If customer would like to assume the cost of partial shipments to receive their order as it comes out of back-order status, then Monsta Clothing will assist in this process to help, you, the customer.
• Please also note: For any orders that take longer to deliver (longer than the estimates time given by USPS), PROFLEXX, LCC will not process and investigation until 30 days after the product has shipped. Due to the fact that deliveries can vary from time-to-time and products most always show up a day or so later, we have a policy that we do not process any claims for lost products until after 30 days from actual shipping date. Once the package has clearing not arrived at it's final destination, we will then contact you regarding replacement order or refund.
SHIPPING PRICE RANGE: DOMESTIC STANDARD US SHIPPING ONLY!
ORDERS UP TO $49.99 = FLAT RATE $7.50
ORDERS $50-$199 = FLAT RATE $15
$200 AND OVER = FREE SHIPPING